Coke Vending is your one-stop-shop for beverage and snack vending, providing a customised, all-inclusive customer service to ultimately enhance the consumer retail experience.

24/7 Support

As a customer of ours, all users of Coke Vending machines will have 24/7 access to our dedicated National Contact Centre, based in Sydney.

Every machine has its own unique number which is clearly displayed on the front of the machine along with our contact details 13 2653 (13 COKE).

Inbound calls to our National Contact Centre are logged into a sophisticated system and either actioned immediately by a friendly representative or escalated as required.

This system presents our National Contact Centre representative with a vast amount of information on every machine including all call logs, service history and fill history related to the machine. Any incident logged is monitored by the National Contact Centre representative until its final resolution.

From time to time, consumers may need to request a refund which Coke Vending provides in response to all requests, expect in very rare instances, such as nuisance callers which our system can identify.

The National Contact Centre team work closely with our Service and Sales team to uphold our commitment to customers and consumers in delivering a refreshingly convenient experience with every vend.

Our aim is to provide a business partnership that meets all partners’ expectations. Our reputation speaks for itself. With over 40 years of experience and an installed base of over 20,000 vending machines, Coke Vending is a highly experienced and trusted service provider in Australia. 

Auditability

All vending machine transactions are recorded, time coded and monitored. Commission calculation is on sales value, less government charges (GST, Container Deposit Scheme).

Coke Vending does not:

• Charge transaction fees on cashless transactions; or
• Exclude any portion of the consumer’s payment from the commission calculation.

Commissions are calculated on every recorded sale (not the content of the cashbox, or recorded credit card transactions).

Cash handling

At Coke Vending, we utilise the services of a leading Australian cash handling service provider. This gives us, and you, peace of mind through secure and professional management of all cash handling processes. 

Comissions

At Coke Vending, all commissions are governed by strict control measures to demonstrate our commitment and integrity in the management of cash, stock, calculation and payment of commissions.

Our service team

As a customer of ours, your business becomes our business! Our highly-skilled service team are situated in every state across the country and manage all service aspects of your machine from refilling, service, cleaning and general maintenance. 

Safety and wellbeing of our employees, contractors and anyone who interacts with us is first and centre of everything we do at Coke Vending.

We are committed to our OH&S obligations, including:

• All vending machine fillers, maintenance, service and technical staff are highly trained in order to perform their duties and receive ongoing training to ensure skills are up-to-date.
• All machine service technicians are qualified in their trade and carry appropriate insurances.
• All our contractors undergo background checks including appropriate credit checks, police check and are covered by relevant insurances.
• As and when required, our team will undertake any site-specific inductions and safety training requirements. We will prepare and maintain appropriate risk assessments and Safe Work Statements

Our sales team

At Coke Vending, your success is our success and we take pride in our commitment to providing a positive unattended retailing experience for our customers, staff and clients. 

Our experienced sales team are passionate, committed and highly regarded – many  with years of vending industry knowledge. Our sales team understand that fostering partnerships with our customers is a key factor in achieving mutual and long-term success. 

It is with this commitment that no matter how large or small your business is, as a customer of ours, we will continue to work closely with you to help achieve your goals long after the machine has been installed.

We will support and manage all aspects of the vending partnership including placements, service requirements, performance, review, relationship building and so much more. All of this at NO CHARGE to you.

It’s so easy. Simply give us a call to speak to one of our team today.

Our National Contact Centre Team

As a customer of ours not only do you have access to a team of highly skilled sales and service representatives, but you have the assurance of 24/7 support from our National Contact Centre team, based in Sydney.

To learn more about this friendly and helpful team and how we can support your business.

Contact us now to discuss how we can tailor a solution that’s right for your business. 

Safe and Secure Operations

Safety

The health, safety and welfare of our people and anyone who interacts with Coke Vending is extremely important to us. We are committed to a culture of zero harm.

It is everyone's responsibility to participate in keeping themselves and their workmates safe by their words and actions. By doing this, we will continue to make Amatil a safe place to work.

We strive daily to meet and exceed our responsibility under Occupational Health and Safety legislation, including any additional security requirements unique to your state, industry or site. 

We have stringent quality controls, coupled with strict internal and external auditing procedures and are vigilant in ensuring all procedures and processes are adhered to. Some of these include:

• All Coca-Cola Amatil Vending machines are compliant with AS/NZS 60335.2.75.2013.
• All Coca-Cola Amatil vending machines also carry C Tick and (where applicable) A Tick certification.
• All of our service team receive training specific to the critical areas of operation, such as cash handling, electrical safety and safe operating procedures.
• All Coca-Cola Amatil service personnel are qualified tradespeople.
• All Coca-Cola Amatil technicians hold Refrigerant Handling Licenses, and Coca-Cola Amatil have a Refrigerant Trading License authorised by the Australian Refrigeration Council.
• All Coca-Cola Amatil employees and contractors are subject to personal background and credit checks. 
• All vending machine fillers, maintenance, service and technical staff have undergone appropriate police, personal background and credit checks.
• We will undertake all required induction and site safety training requirements and prepare Safe Work Statements and procedures as required.
• All service technicians are qualified in their trade and carry appropriate insurance.

Certifications

Coke Vending machines are tested to ensure compliance with applicable Australian Standards and Electrical Safety and Electro Magnetic Compatibility (EMC/C-Tick) requirements. 

Our employees are also fully trained on tasks such as cash handling, as well as operational and electrical safety. 

Stress-free management

Once a location for the vending machine is agreed, we will take care of everything. From installation and refilling, to cash handling and maintenance, our comprehensive solution takes the worry away from you. 

Contact us now to discuss how we can tailor a solution that’s right for your business.

High quality machines

Advanced automation

Gaining trust and developing partnerships with some the largest businesses and industries in the country is something we at Coke Vending pride ourselves upon. 

This is not only achieved through experience and expertise but having at our disposal a broad fleet of over 20,000 vending machines. Types of machines include beverage, snack and combination (i.e. beverage and snack) and if you’re looking for something a little different, we’re here to help.

We are committed to making sure your staff have access to the products they know and love and your clients, customers and students a refreshingly convenient beverage or snack – anytime of the day or night.

Machine compliance

Our machine fleet is most manufactured with the latest design and enhanced usability features. Coke Vending machines are tested to ensure compliance with applicable Australian Standards and Electrical Safety and Electro Magnetic Compatibility (EMC/C-Tick) requirements. 

The models can be made to meet specific requirements including appearance and security level. In addition, all Coke Vending’s equipment suppliers must provide documentation to certify that their equipment meets Australian standards.

Multiple payment methods

Most Coke Vending machines accept coins, notes and credit cards. We are also trialling state-of-the-art VendSwift digital vending machines, which conveniently allow customers to quickly purchase drinks using a digital touchscreen.

Power consumption

Coca-Cola Amatil is constantly working with our equipment suppliers to reduce power consumption across our fleet of machines, through more efficient cooling systems, LED lighting, and better insulation.

All of our suppliers must also provide energy usage figures. 

Sustainability

For over 15 years we have worked with equipment suppliers to produce more environmentally sustainable equipment. This partnership supports our commitment to reducing the environmental impact of vending machines through both machine design and material used.

Recognised brands

We are a supplier of vending machines, providing direct access to a wide range of recognised brands. Our well-known products, such as Coca-Cola, Coke No Sugar, Sprite, Mount Franklin, Mother and Powerade represent reliability and quality, which encourages the use of vending machines and drives sales.

Coke Vending provides a broad range of beverage and snack offerings, customising the product mix according to your consumers’ preferences. This enables you to satisfy your customers’ refreshment needs – anytime, day or night.

• Explore our range
• Explore our better choices range

Industry know-how

By leveraging our extensive knowledge base of industry professionals, from equipment optimisers and dispatchers, to sales staff and technicians, we can recommend the ideal pricing and merchandise mix. We continually invest in all aspects of the consumer interface and aim to deliver an enhanced consumer experience.

Contact us now to discuss how we can tailor a solution that’s right for your business.

Advanced technology

Leading technology

Our reputation as a leading vending solutions provider is built on stringent safety practices, our experienced team, advanced systems and world leading technology.

Did you know our vending machine technology is exclusive to us?

Our Vendware system provides real-time visibility of machine stock levels across the entire fleet. This means we know precisely when to schedule your machine for a refill before it runs out of products.

Other features of our systems include:

• Complete machine metrics.
• Machine self-diagnostics.
• Remote product pricing.
• Machine space to sales (ensuring adequate stock weight of all products).
• Credit card and other cashless transactions.

Full-service vending

Our Full-Service Vending model is a complete solution providing your business with everything needed to provide a convenient and refreshing beverage or snack for your staff, customers and clients. 

Our hassle-free solution is supported by advanced vending technology, a professional sales and service team and a support network to repair, fill and monitor your machine at NO CHARGE to you. 

To ensure you’re happy with the solution we tailor for your business we will discuss arrangements to determine a mutually convenient time for machine installations. Once the machine is up and running our commitment to you does not end there. 

Newly installed machines will become part of the connected fleet which means refill requirements are online and in real time. So when it’s time for a refill, our customer service team will coordinate and dispatch delivery of products by a highly-trained team of fillers. 

Should you require any extra assistance, our 24/7 call centre is on hand to provide support.

Clear sales analysis

Coke Vending offers complete transparency and accountability in the operation of its vending machines. As our machines are online, all cash and credit card transactions are recorded. With this information we can optimise the right product mix to meet your customers, staff and clients’ refreshment and snacking needs.

Contact us now to discuss how we can tailor a solution that’s right for your business.

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