Thriving customers - partnering to win

At Amatil we are customer-obsessed. Customers are at the centre of what we do because when customers thrive, we win.

Our purpose is to create millions of moments of happiness and possibilities every day, and our ambition is to be a Regional Beverages Powerhouse.

To achieve this we focus on five drivers of long term value where we know we can make an impact today, and tomorrow. Together these form our Amatil Value Proposition.

At the heart of our Value Proposition are our THRIVING CUSTOMERS and our commitment to delivering quality, reliability, convenience and service to more than 630,000 customers across our six geographies. When they grow, we win.

Already this year we’ve had some special customer moments:

In Australia, we were awarded a Supplier of the Year Award by Pizza Hut in recognition of our two iconic brands delivering the best guest experience for consumers across Australia. This was a very happy moment given our team earned the account last year, after 40+ years with a different supplier.

In Fiji, we’re proud to have been part of a local business success story. Two years ago, Satend Prasad was a Maths Teacher in Labasa, Fiji, dreaming of owning his own business. He found a local store to rent, hired trucks to help with loading stock from the nearby wharf, and opened his first liquor store – the Naodamu Supermarket. As his business grew, Satend purchased the building next door to open a bakery – before building a delivery truck business and car rental creating jobs and delivering services for locals and the tourism trade. Today, those hired trucks have been retired and Satend is using his own 10-wheeler truck to cart stock direct from the Fiji Brewery in Suva to his home town Labasa.

We’re proud to have played a part in Satend’s story and in helping him delight his consumers every day.

Late last year, Amatil Indonesia’s General Trade Marketing Team started an initiative to help more than 60 wholesaler customers better grow their businesses. Through the program, Amatil Indonesia provided assistance with three-wheeled vehicles so that they are available to deliver the products in areas that can’t be traversed by four-wheeled vehicles, especially in densely populated areas where access to roads is limited. The program has received positive appreciation from participating wholesaler customers and will continue to run in 2020 because we know that the growth of our customer's business is also the growth of Amatil's overall business.

We earned these customer wins and we’re proud of the difference we make to their business. And, we’re willing to earn all others, from North Sydney to Samoa!

If you are a current or future customer tell us how we can do better and help you thrive.