Amatil Wins 1st Place for Outbound Business to Business Calling

Coca-Cola Amatil NZ (CCANZ) took out first place for 'Outbound Business to Business Calling' in New Zealand for the third year in a row at the annual CRM Contact Centre Awards on Friday 19 September.

Coca-Cola Amatil NZ (CCANZ) took out first place for 'Outbound Business to Business Calling' in New Zealand for the third year in a row at the annual CRM Contact Centre Awards on Friday 19 September.

Another distinction on the night included Deanna Fuifui, Outbound Representative from the CCANZ National Contact Centre, recognised as one of the four ‘Favourite Outbound Representatives’ as voted by the CRM Contact Centre Awards panel of judges.

The CRM Contact Centre Awards were introduced to New Zealand in 1997 by CRM Consulting to measure the quality of service delivered by contact centres over the telephone and internet, and to raise awareness of the impact this has upon their image.

Director of CRM Consulting, Laurie Smith, said the winners continuously achieved great results and were highly deserving of their accolades. “It is tough every year to decide the winners and we’d like to congratulate every company who entered for their dedicated work within this essential industry.”

Read more on the 2014 CRM Contact Centre awards here

Image credit: CRM Consulting