Amatil recognised as best contact centre for the 7th year

Coca-Cola Amatil New Zealand’s (Amatil NZ) National Contact Centre was recognised yet again, as one of the best Contact Centres in the country. Amatil NZ took out two of the biggest national team awards including the Diamond Award for Outbound Business to Business Calling and Industry sector award for best Consumer Support Services. Two Amatil representatives also took two out of five awards for Most Outstanding Outbound representative.

Coca-Cola Amatil New Zealand’s (Amatil NZ) National Contact Centre was recognised yet again, as one of the best Contact Centres in the country. Amatil NZ took out two of the biggest national team awards including the Diamond Award for Outbound Business to Business Calling and Industry sector award for best Consumer Support Services. Two Amatil representatives also took two out of five awards for Most Outstanding Outbound representative.

It’s a record breaking year for Amatil NZ, securing the Diamond Award for Outbound Business to Business calling for the 7th year in a row. It’s also the 4th consecutive year Amatil NZ has received the sector award for Best Consumer Support Services.

Nina Haslip, National Contract Centre Manager at Coca-Cola Amatil NZ, says the calibre of entries this year was one of the toughest yet.

“It’s such a stringent process to work out the winners and we’re honoured and humbled to have been recognised amongst the best in the industry,” Haslip said.

“I’m incredibly proud of the hard work our people have put in over the past 12 months. We always strive to be the best we can be and never get complacent. I’m very lucky to be working with such a professional team of talent.”

Amy Heisifa, one of the winners for the Most Outstanding Outbound Representative, was full of praise for her team, “The passion and dedication to providing world class service is evident in our team’s focus every single day helps me to be better at my role and I’m grateful for their support,” says Heisifa.

This sentiment is shared by Hannah Anderson, the other Amatil winner of the Most Outstanding Outbound Representative, “I’m incredibly proud to represent our hardworking team who are always thinking about what’s best by our wonderful customers.”

The CRM Contact Centre Awards were introduced to New Zealand in 1997 as a means of providing an annual ‘snap-shot’ of how New Zealand Contact Centres are responding to customer enquiries over the telephone and internet.

A team of specially selected industry judges conducts 20 ‘mystery telephone calls’ to those Contact Centres in the Under 50 seat category, over a four-week period. Each Contact Centre also receives 7 email enquiries using a variety of pre-determined scenarios designed to evaluate the quality of call and email handling. Additionally, the Outbound Sales teams submit 50 calls for the competition of which 20 are randomly critiqued to determine the best of the best.

These wins, continues Coca-Cola Amatil NZ’s recent string of awards and endorsements in 2018, with the company receiving the Rainbow Tick again in 2018 for the 4th year in a row, it was also accredited as one of the Best Employers in Australasia by Aon Hewitt for the 3rd consecutive year, Amatil was named Countdown’s Beverage Supplier of the Year and for the first time ever, Amatil NZ was recognised as one of the best bottlers in the world by its biggest partner, The Coca-Cola Company.